Shipping & Freight Policy
What You Need to Know About How We Ship Your Order
At Brand My Beverage, we work with trusted print partners to get your custom drinkware to you safely and on time. Here's how our shipping process works:
Standard Shipping & Freight
Orders ship as soon as production is finished, unless you request otherwise.
We typically ship using the method we determine is the “Best Way” — the carrier and method that balances speed, safety, and reliability. Note: “Best Way” does not necessarily mean the cheapest option.
If you prefer to use your own carrier or shipping account, just let us know — but please note that doing so releases Brand My Beverage from any responsibility for delays, damages, or freight claims.
Ship Date
The ship date is determined after you approve your artwork.
If a delivery time is quoted in “days,” it refers to business days after artwork approval and excludes weekends and recognized holidays.
Master Carton Packaging (For Safer Shipping)
Smaller shipments (not sent on pallets) are often packaged in master cartons to protect your items during transit.
These include extra handling, labeling, and packaging materials to help prevent damage.
A service charge applies and will be included in your shipping cost.
Special Shipping Requests
If your order requires inside delivery, a lift gate, sorting, or other special handling, these services must be requested before the order ships.
Extra fees may apply. If not arranged in advance, they may result in a revised invoice after delivery.
Third-Party Shipping Accounts
If you request billing to your own shipping account, a service and handling charge will apply, along with an additional charge per pallet.
These fees cover the extra coordination and documentation needed for third-party shipping.
Drop Shipments
If your order ships to multiple addresses or in multiple releases, additional handling charges apply for each location after the first.
Orders that ship in less than full case quantities may require a special quote and could include additional charges.
Inside Delivery
If a driver is required to move your order beyond the loading dock — such as to a suite, garage, or inside a building — inside delivery fees apply.
These must be prearranged and clearly noted on your order form, including any suite or room numbers.
If this service is requested at delivery without prior notice, you will receive an additional invoice afterward.
Deliveries beyond the loading dock are performed at the customer’s own risk.
Freight Claims & Damaged Goods
Once your order leaves our facility, ownership of the goods transfers to you — making you responsible for inspecting the shipment and reporting any damage.
If your order is damaged or missing items:
Note any visible damage or shortages on the delivery receipt when accepting the shipment.
Keep all original packaging and damaged items.
Report issues within 10 days for small-package carriers or 15 days for freight shipments.
Late claims may not be eligible for reimbursement.
If you selected your own carrier, Brand My Beverage is not responsible for filing claims or providing replacements. Claims must be filed directly with your carrier.
A minimum of 36 pieces is required for breakage replacement.
Still have questions?
Email us at sales@brandmybeverage.com or call 888-230-7772 — we’re here to help.